Receive consolidated real-time analytics from your multitude of communication channels. ViSight Analytics aggregates all of your customer interactions, feedback and agent data to provide you an end-to-end picture of the customer journey.
Management and team leaders can now be kept informed about the latest trends that are constantly changing and evolving. More importantly, our real-time analytics help keep them on top of things in terms of knowing what to expect from your customers and how to respond accordingly. If you are looking to make the right business decisions based on relevant actionable insights, you’ve come to the right place!
Our cutting-edge dashboard includes an expanded set of interactive graphs and charts with real time analytics on agent performance, activities by channels, satisfaction scores, enquiry types and many others. In short, a comprehensive 360-degree view of your business at a glance.
ViSight Analytics allows a great degree of flexibility in filtering reporting data, allowing you to filter and selectively analyse specific things that you need. Get Up-To-Date information regarding your channels, agent performances, time periods, average handling times and other SLAs on a real-time basis. Tailor-make your management reports directly from ViSight Analytics to suit your business needs.
Departments need to be in communication with one another on a daily basis and receiving the correct information is critical. Print or save as PDF, and share across to your relevant colleagues at the click of a button.
Real-time analytics ensure that you are always aware of what is happening within a department or company before it’s too late. Make the right business decisions at the right time, and watch your business grow as you venture into the world of analytics.
Worried that you aren’t a data scientist or data analytics expert? Well don’t, because ViSight Analytics is your very own in-house data scientist! Our user-friendly interface is designed with simplicity and clarity in mind, enabling easy interaction and always keeping the user in control. Produce reports quickly and efficiently, and reap the insights that would otherwise take hours to compile.
Cut down training time and reduce non-productive agent hours with our guided workflow which intuitively guides you through each step of the way. Avoid wasting time looking for what you want, get to the point with our almost entirely self-explanatory system, designed to make everyone’s life easier.
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