Don’t believe us? Well hear it straight from those who know us!
Read testimonials from clients that use our products to enhance their customer experience journey.
For clients, there is an enhanced service efficiency and image experience… errands get resolved within SLA!
For Management, the Analytics report is a powerful tool to allow identification of service gaps that warrant process improvement and there is better visibility on agent’s productivity that gives us the confidence to expand an agent’s scope of service as the business grows.
For our agents, the dashboard is clean and organised to manage errands, this improves productivity and lets us say bye-bye to manual errands tracking! The knowledge base feature is brilliant for a customer service team that always needs to multitask. Email errands can be attended to with the highest accuracy and best of all, within just a few clicks!
- Chris Beh, Head of Customer Experience | Affin Hwang Asset Management -