Artificial Intelligence (AI) in the definition of pop culture is always imagined as a futuristic world where every car is self-driving and every home has a robot butler! The truth? Today we’ve become fairly sophisticated with machine learning programmatic buying with chatbots that now guide customers to their goals from conversations. The Next Challenge? Bridging hard data with this NEBULOUS technology in order to improve customer experience management. Join OM for an evening with Industry practitioners deliberating on this in the 2nd Series of the “Don’t Wait: Talk Series” themed “The Inevitable Marriage between AI & CX – How will it Work?