The CX Summit – the biggest CX engagement in Asia Pacific – was held this year at the Renaissance Hotel, Kuala Lumpur and we, at Cyngus Technologies, are proud to have been able to take part in such an event as an associate partner and booth operator. This year, we invited along our chatbot partner from Singapore, KeyReply, to attend the event and work alongside us while we presented our business solutions to attendees: ViSight Chatbot and ViSight OmniChannel. Our major point of focus this year was to introduce our chatbot solution; it represents an important step forward in the advancement of customer service technologies. Our other solution - ViSight OmniChannel – perfectly complements our chatbot solution as both, hand in hand, provide a well-rounded, positive customer journey. With the cooperation of KeyReply, we were able to garner interest amongst the guests while creating lasting connections with other organisations. At Cyngus, we’ve spent the last ten years helping organisations better manage their customer communication channels and we are honoured to have been able to share those solutions at the CX Summit. As we wrap up our second year at the CX Summit, Cyngus Technologies would like to express our appreciation and gratitude for those who helped us prepare for the Summit, those who took the time to visit our booth and speak with us, CCAM for hosting an invaluable event and KeyReply for being an outstanding partner! This year’s event was everything we had hoped for and more. Thank you!
Artificial Intelligence (AI) in the definition of pop culture is always imagined as a futuristic world where every car is self-driving and every home has a robot butler! The truth? Today we’ve become fairly sophisticated with machine learning programmatic buying with chatbots that now guide customers to their goals from conversations. The Next Challenge? Bridging hard data with this NEBULOUS technology in order to improve customer experience management. Join OM for an evening with Industry practitioners deliberating on this in the 2nd Series of the “Don’t Wait: Talk Series” themed “The Inevitable Marriage between AI & CX – How will it Work?