Check out all our most interesting business intelligence and tech related articles in one convenient place for you to browse through.

10 Defining Attributes of a Good Business Analytics Solution

We can define business intelligence as the process that allows business leaders to use data in the decision-making process. More and more people appreciate the use of business intelligence tools in their organisations. Even though the market still has a few ‘old school’ business intelligence solutions, there is a new generation of business intelligence solutions that are replacing what used to be a complicated and expensive industry.

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10 Key Operational Benefits of Using Business Intelligence Tools in Your Organisation

You should have heard business leaders advising entrepreneurs to work smarter and not harder. Business intelligence tools will help you to work in a smart way. Business intelligence software comprises of a broad range of analytics tools that analyse and manage business operational data. Some of the top benefits of business intelligence are rich visualisation abilities that allow managers to monitor the logistics, sales, and productivity of their company.

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ViSight Omnichannel: The Best Customer Experience Management Solution

You should have heard of the saying: “the customer is always right”. The truth of the matter is that the customer is the king. You cannot achieve your business objectives unless you meet the needs of your customers with the highest level of precision.

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Why You Should Use ViSight Omnichannel for your Business

Have you heard of the term omnichannel? Time has come that you pay close attention to its application. Most big companies have been using this platform to take their business to the next level. Omnichannel is useful to any industry such as the salesforce, consultancy, and social channels among others. Apart from bringing all your communications to a single platform, most companies will also provide business intelligence (BI) and analytics. An all-inclusive tool will also provide BI reporting for your company.

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How real-time customer engagement benefits brands.

If you ask many marketers about what’s the most effective way to build a brand, they will tell you that you need to make sure you have high customer engagement. As technology allows people to connect with each other more in real time, businesses have also become more adamant about being a part of people’s lives. One way to ensure that they can be the first choice for people is by building a trust-based relationship with customers, and there are many online tools that allow that to happen. A recent study has reported that 44% of consumers report that they deem real-time support as the most important feature of a business website. Regardless of the industry, target audience, and business models, the finding of this study holds true.

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How the Omnichannel Business Model works

Imagine walking into a clothing store and finding a shirt that you like. You’re excited to try it on, but you’ve found that there are only extra large ones. You talk to the staff and they say they will send it over from the nearby store and deliver it to you in a few minutes. This is roughly how omnichannel business works, only it’s on a much larger scale and the process is much smoother than this too. It’s an effective way to improve your customer experience, as they are able to be served according to their specific needs and preferences

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Signs that your Business needs Business Intelligence Tools

Business Intelligence tools can be helpful to all organisations and businesses. Here are some hints that your business might need to start implementing them.

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How Customer Engagement Can Increase Sales to Existing Customers

By bringing awareness of your organisation's solutions, customers are kept more engaged and informed through discussions, emails, and other interactions between other customers. Other solutions include various services, product add-ons, updates, and other offers. When customers engage in your online community, they're more likely to look to your other offered options, such as product add-ons.

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The Best Practices for Omnichannel Customer Experience Management

There has been a drastic change in the way different companies have been handling their customer experience in the recent years. More than one decade ago, customers only had two ways of contacting a company. The only options were the use of fax machines and the phone. Currently, there is a broad array of channels available for use ; social media, SMS, chat, live chat, and phone, among others. The list for these channels seem to be endless.

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The Difference between BI and Data Analytics

Businesses nowadays have to deal with an immense amount of information which requires a sophisticated system to sort out and utilise the findings. The Business Intelligence (BI) system is one of the most common tools used to do this, but most people assume that it’s synonymous with simple data analyses or analytics. In this article, we’ll point on the differences so that you understand how to make the most out of your BI service if you choose to use one.

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Understanding the Concept of Business Intelligence

The primary objective of any business venture is to make profits. Profit maximisation is the ultimate goal for any serious business person. Entrepreneurs can achieve this objective by making the right business decisions. Business managers make countless decisions that affect the working environment in different ways. However, the ultimate aim is to make decisions that are effective enough to carve the profitability path within the corporation.

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Business Intelligence: The Key to Company Success

The term business intelligence refers to the ability to transform your business data into useful information, and the same information into knowledge to optimise the decision-making process. A set of tools and strategies focus on the creation and management of knowledge by analysing current data of a business or organisation.

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Top Benefits of Using Omnichannel Customer Management Systems

Some companies don’t understand the meaning of the phrase: ‘live assistance to clients across a variety of media.’ The most common channels that customers use to communicate with sellers include email, telephone, chat, social media, and messaging apps.

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What is Customer Experience Management and Why It Matters?

With the aim of fostering loyal bonds with the seller and optimizing customer interactions, most companies are adopting the process of maintaining a database that has all the information about the interaction of customers with the company including the buying details and the feedback that these customers leave behind. This concept entails keeping the track on, overseeing, and also organizing all the interactions in the lifecycle of the customer. The whole process is better known to as Customer Experience Management (CXM or CEM).

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9 Tips to Choose the Right Business Intelligence Software for Your Business.

There is no doubt that Business Intelligence (BI) tools have a significant effect in the manner in which businesses analyse their data and make decisions. There is certainly a lot of value when consolidating all this data coming from numerous departments within an organization, and that allows you to gain a global picture of what is going on within your organisation rather than looking at it from a siloed perspective.

Author: Admin