Check out all our most interesting business intelligence and tech related articles in one convenient place for you to browse through.

9 Characteristics of a Great Chatbot

Chatbots have been adapting to different types of business forms, such that they find wide applications in various industry organizations and sectors. The more innovative developers get, the more these bots find applications in various industries. So, what are the attributes or features of a great chatbot? As a business, what are characteristics to look out for in a chatbot for business purposes? There are many functionalities of different chatbots, depending on what purpose they serve. However, this article would consider the characteristics of a customer-focused chatbot; that is, a bot that is developed to interact with users.

Author: Admin

7 Reasons Business Intelligence is Vital to Business Success

Business Intelligence comprises the strategies and the technologies (a set of processes, architectures, and technologies that convert raw data into meaningful information) used by enterprises for data analysis of business information. It allows a company to gather, store, access, and analyse corporate data to aid in decision-making. It is a technology-driven process, which involves steps such as data mining, analytical processing, querying, and reporting.

Author: Admin

Here's How Analytics is Reinventing Finance Industry

There is no limitation to the popular catchphrase, ‘go digital’. So the question would be, ‘how digital can digital be?’ Digitalisation is happening in every sector of the world, including the finance industry. However, even the task handling and data management in various financial institutions are still cumbersome with the availability of machines, computers, and some other technological tools. Financial institutions handle complex data, and they can do better. In the dire need to make data computation, analysis, and interpretation easier, technologists have partnered with business analysts to invent Business Analytics tools that can help the finance industry to operate better.

Author: Admin

5 Steps to Choose Omnichannel Providers

Gradually, omnichannel is causing a huge wave in business markets. Many small and medium scale businesses alike are adopting various omnichannel tools for themselves so that they have reputable unified communication systems that would allow them to provide the best customers service and experience.

Author: Admin

13 Business Intelligent Tools for both Small and Big Businesses

The major concern for new businesses, often, is that they are bothered about having the right BI technologies that would fit their size. The good news? The Software Developers for these business intelligence tools have been, lately, considering small-sized businesses. Hence, they provide accommodating Business Intelligence tools for both small and big businesses

Author: Admin

How to Effectively Design Chatbots for Conversations

Since the creation of chatbots, customer support has evolved immensely from traditional call centers and basic email support. This new technology has however increased customer expectations, causing them to demand that brands to get on board and make this feature a part of their customer support system. Support teams need the help in managing overflowing requests from multiple channels, so it makes complete sense to adopt these chatbots.

Author: Admin

The Roles of AI in Customer Success - Our Guide

Statistics show that by 2020, Artificial Intelligence (AI) will take over up to 80 per cent of customer service interaction. Even as early as now, we’ve seen the rapid evolution of AI in the global market and witnessed how it is slowly becoming a game changer in the marketing arena.

Author: Admin

How To Prepare Your Self-Service Customer Support for AI

If you own a business that uses self-service customer support, you want to make sure that your chatbot is smart and efficient enough to handle all your customer's inquiries. Here are some ways you can prepare your self-service customer support for AI:

Author: Admin

3 Ways That BI Technology Helps to Improve the Customer Experience

Business Intelligence is the most effective ways to increase a company’s productivity, profitability, and scalability. The practice incorporates scientific data analysis strategies such as Big Data into the automation system, making it possible for a company to grow more consistently through constant and automated adjustments. It also helps to optimize their budget spendings by cutting down on investments with low ROIs and optimizing them to have better overall results.

Author: Admin

The Benefits Of Chatbots & How They Improve Your Business Operations

Chatbots are taking the tech world by storm, and chances are that you have used them before, even if you didn’t realize it at the time. Chatbots are helpful virtual assistants. They can do quite a bit for your business, such as increasing your sales, assisting with customer care, organizing your schedules, and so much more. The benefits of chatbots are endless; they streamline routine processes, cut costs, and save you time. With technology advancing quickly, who knows what else they will be able to do in the years to come? This article will present to you six ways that chatbots can help make your business operation more efficient. Here’s what a chatbot can do:

Author: Admin

How to Implement Artificial Intelligence Into Your eCommerce Store

If you have an e-commerce store and are wondering how you can streamline your processes, you have come to the right place! Artificial intelligence (AI) has emerged as a dominating trend in almost every industry. If you're wondering whether or not your industry can benefit from the use of AI, here is how you can use it to your advantage:

Author: Admin

How to Increase Customer Engagement on Your Site

If you already have a business website, you will already know that getting your customers to engage with it is important. If you want to expand your audience, boost your retention rate, and gain more conversions, you need to increase your customer engagement. In order to do so, you should figure out what your customers want, as well as what they expect.

Author: Admin

How to Improve Your Business Intelligence Strategy in 6 Steps

Business Intelligence is an umbrella term that covers everything from IT technology and data science to human resource management that works to increase the efficiency level of your company and the overall operation.

Author: Admin

How Business Intelligence is the Solution for all Businesses

If you are a business owner who is making your own business decisions based on a "gut feeling," chances are that you have made quite a few questionable choices over the years. It’s best to look into more effective ways to make decisions that are based on facts. If you are wondering how you can do this for your company, business intelligence software is a way to go.

Author: Admin

What Your Chatbot Should Already Be Programmed to Do

In this day and age, many customer service desks are being taken over by AI, meaning that a robot is automating their live chat or social media messaging services are being automated by a robot. This robot is called a chatbot, and it will recognize human text to assist the customer in whatever way it is programmed to do. Here are some things it should already be doing now in 2019:

Author: Admin

How AI Systems Can Help to Improve Your Omnichannel Experience

Nowadays, consumers have multiple ways to get in touch with companies. They can browse business websites, watch a video about a product or a service on YouTube, or read about it from a blog. The ease of access gave rise to a new form of marketing -- omnichannel marketing.

Author: Admin

What a Chatbot Can Do For Your Business

With the advancement of artificial intelligence comes the emergence of chatbots. Chatbots were once primarily used for sending push notifications, but now they have evolved to do so much more than that. Here are a few uses of chatbots that can change the way your business operates:

Author: Admin

How Chatbots and AI Systems Can Help Your Business

Chatbots are some of the most advanced digital tools we have today for customer service, and they have been proven to work in many different industries. They help to minimize human interaction, which means that technology can free up a ton of time for your employees, allowing them to focus on other things.

Author: Admin

How to Improve Your UX Design With Help From AI

Nowadays, companies are looking for ways to stay on top of the competition in any way that they can. One of the best ways to set one brand apart from the other is to create a website that can offer an exemplary user experience. Being able to do so will help to boost your brand’s standing in the market significantly. One great tool that you can use to create an amazing brand experience is by incorporating some AI tools into your site.

Author: Admin

Things to Consider Before Agreeing to Buy BI Software

So you want to buy business intelligence software for your company. The first thing that you need to know is that it's important that you really think about the software you're buying before you invest money in it. Business intelligence software is an investment and could improve the speed of your business processes. If you feel like software might improve your company but you aren't completely sure, here are some things to consider before putting any money down:

Author: Admin