Check out all our most interesting business intelligence and tech related articles in one convenient place for you to browse through.

Things to Consider Before Agreeing to Buy BI Software

So you want to buy business intelligence software for your company. The first thing that you need to know is that it's important that you really think about the software you're buying before you invest money in it. Business intelligence software is an investment and could improve the speed of your business processes. If you feel like software might improve your company but you aren't completely sure, here are some things to consider before putting any money down:

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How Chatbots Can Benefit Your Marketing and Sales Plan

Today, technological advances have made it possible for businesses to reach out to consumers in a way that wasn’t possible years ago. With the progress of artificial intelligence (AI) and natural language processing (NLP) comes the new and evolved chatbot. Many organizations have started using chatbots as automated tools to respond to common customer queries. That being said, chatbots can also help with your marketing strategies and guide your customers smoothly through your sales channel. Below are nine ways that chatbots can be used to your marketing advantage:

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How Business Intelligence Will Transform Your Company

If you are a business owner, chances are that you are always be looking for ways to grow your brand awareness and better your company altogether. To do so, there are major decisions that need to be made and a lot of work that has to go into it. Business intelligence is a great way to streamline your business services. Here are some positions that can be bettered with the use of business intelligence:

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Why a Chatbot is Important for Every Micro-Influencer

A micro-influencer is someone who has a long list of followers on a particular social media channel. They are brand advocates who are deeply engaged in a particular niche or topic like beauty, health, or even business. They take their game seriously and have a long-term plan of drawing a consistent income from it. Their followers are people with a similar mindset who trust the opinions of the people they admire deeply.

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How Chatbot Can Help You Reach Your Business Goals.

Chatbots are programs that can be used as agents or assistants for your customer service needs. These bots use artificial intelligence to help accommodate and automate your messaging systems, whether on social media or on your website. These bots are programmed to engage in conversations with humans and can be deployed onto any platform. They are alternatives to human customer service that are available 24/7 and will respond instantly.

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How Data Analytics Can Benefit Your Business Strategy

In this fast-moving market, it’s never been more important for businesses to stay smart. As finding new customers is getting increasingly difficult, more companies are working towards keeping their existing customers, rather than trying to find new ones.

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How to Identify Chatbot Features Your Customers Will Love

Recognising what clients need is a vital part of the business that needs to realise success. If you are not selling what people want, you will not sell much. However, identifying the factors has been painstaking and complicated, and taken a lot of hours of human resources that would be necessary somewhere else. With the invention of ViSight Chatbot, finding out what customers are seeking is more accessible than ever before. Chatbots can analyse and identify a huge amount of data, but firms that try doing too much can form bots that do too much work. They end up chasing customers away from the brand, in the place of using an easy-to-use, simple chatbot that would serve customers better.

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How Can Your Business Adopt Chatbots for Customer Service Successfully?

The popularity of ViSight Chatbot is on the increase, most typically for purposes of serving as another source of customer service on company sites. Because of that, they carry out a crucial role in the journey of the modern customer, contributing to modest customer engagement and marketing strategies. The truth is that close to 80% of companies are already using chatbots or have a plan to implement them before the end of 2019.

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How to Design a Chatbot for Improved Customer Experience

Chatbots are now on the rise, and almost every commercial website has integrated or is trying to incorporate a digital assistant to help customers with simple tasks. Here are four tips that can help you get the most out of the chatbot that you have deployed, or you are planning to implement, in your website.

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Firms Setting Themselves Up for Success Through Visight Chatbot

Gone are the days when you were to build another site to be present online. There is a new era where all things have a connection when it comes to developing next-generation experiences digitally. The iPhone brought about mobile revolution, and it has continued to change the expectations of business users with the digital and web experiences it brings.

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How Chatbots Can Increase Leads to the Sales Funnel

Machine learning is among the most recent buzzworthy technologies with a few applications showing a lot of potentials to change all industries. The majority of consumers encounter this technology through ViSight Chatbot. They are proving to be fun digital toys for programmers but are also a blessing to enterprises using them to increase sales and supplement human customer service. The chatbot is a competitive intelligence system for interacting through text. Online firms have been employing these business intelligence tools for some time now. It is now common to see the chat button at the bottom corner of the site which opens the chat window to the chatbot.

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5 Techniques to Identify the Best Chatbot Platform for Your Company

A chatbot is a programming script, an algorithm that bears the design of giving users an edge in online communication to perform a particular task without requiring the help of a live agent. It means that the user will realise his needs on a specific site without the involvement of any live agent that would have to work 24/7, therefore automating the whole process. Chatbots have developed enough competitive intelligence to be able to solve complicated tasks; this process is called machine learning.

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Using AI to Deliver Quality Customer Experience

We are seeing more and more advancements as we are immersing into the world of artificial intelligence (AI). Human-like machines are making a breakthrough in technology and are being implemented in our phones, smart homes, cars, and other devices. AI can play a part in business as well. They can be replacement customer service representatives. Bots will never get tired or need breaks and will be able to answer existing or potential customers right away at all hours of the day.

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5 Business Intelligence Trends That Will Be On Rise in 2019

In 2019, you’ll have to figure out a way to stay on top of the business game. If you’re looking for a tool to help you exceed all expectations in the next year, you may want to invest in business intelligence (BI). It’s an innovative business tool that can help you gather and analyse data quickly and efficiently. This refined data can be used in many ways. With that said, here are five BI trends that will play a massive role in the business world in 2019.

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Chatbot Trends That Will Inspire Your Marketing Strategy

Chatbots employ the power of competitive intelligence to communicate using messenger channels and sometimes speech. The utility of chatbots has been on the rise as firms look at ways of improving customer services while holding on the budget. Even though Visight Chatbot functions with platforms like WeChat and Facebook Messenger, they possess unlimited potential. The global market of chatbots will exceed $9 billion in a few years to come.

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Tips on How to Use AI in Customer Experience Management

Artificial intelligence and machine learning are not merely tools that are used to streamline customer engagement; these tools present an exclusive opportunity for organisations to rethink how they will build context around every individual. Such an approach will ultimately convert into a more loyal customer base and better experience.

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5 Reasons Omnichannel Customer Engagement Is Critical to Your Brand

Twenty years ago, clients only relied on mail and phone to communicate with the seller. However, modern-day consumers will not think twice before using a combination of various communication channels that are available at their disposal. Some of them include sending an SMS, email, social media, phone calls, and chat.

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End The Frustration of Customers with Chatbots

Firms which put chatbots in place of human beings as customer care representatives have a reason for doing so. Even though nothing can beat the human touch, the chatbot can give all business users the direct answer to their questions. In case you have owned a store for some time, you will know that it is quite impossible to teach customers to be patient. They become frustrated each time the call is on hold for long or if the question does not have an immediate answer.

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7 Top Benefits of Using a Chatbot for Your Business

The use of chatbots has been on the rise over the last few years. More and more business owners now include it in their customer experience management process. The software brings forth a new way of communicating with the world, and more so with customers. It helps in increasing the popularity of messaging applications, the increased development of all forms of wearables and sensors, and with the increase of Artificial Intelligence (AI) and emerging technologies.

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5 Reasons to Use Chatbot for Your Business

The use of chatbots in business is becoming the norm. You could be wondering what would be the reasons behind these sudden changes. The truth of the matter is that more and more people are integrating chatbots in their business operations. The reason is that chatbots benefit entrepreneurs in several ways.

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10 Secrets on How to Implement a Chatbot in Your Enterprise

It can be so demoralising if you discover that you are the only kid on the block who does not have the coolest new toy. You will have a similar feeling if you discover that your business is the only one in the industry that does not have a chatbot. Are you looking towards getting a chatbot and feeling like you're behind on the trends? There are some things that you need to understand before you make a purchase. You need to understand whether you want the chatbot on your company website, WeChat, Facebook Messenger, etc.? Will the system use scripted text, natural language generation software, or natural language processing? The other thing that you need to understand is machine or AI learning.

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10 Defining Attributes of a Good Business Analytics Solution

We can define business intelligence as the process that allows business leaders to use data in the decision-making process. More and more people appreciate the use of business intelligence tools in their organisations. Even though the market still has a few ‘old school’ business intelligence solutions, there is a new generation of business intelligence solutions that are replacing what used to be a complicated and expensive industry.

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10 Key Operational Benefits of Using Business Intelligence Tools in Your Organisation

You should have heard business leaders advising entrepreneurs to work smarter and not harder. Business intelligence tools will help you to work in a smart way. Business intelligence software comprises of a broad range of analytics tools that analyse and manage business operational data. Some of the top benefits of business intelligence are rich visualisation abilities that allow managers to monitor the logistics, sales, and productivity of their company.

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ViSight Omnichannel: The Best Customer Experience Management Solution

You should have heard of the saying: “the customer is always right”. The truth of the matter is that the customer is the king. You cannot achieve your business objectives unless you meet the needs of your customers with the highest level of precision.

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Why You Should Use ViSight Omnichannel for your Business

Have you heard of the term omnichannel? Time has come that you pay close attention to its application. Most big companies have been using this platform to take their business to the next level. Omnichannel is useful to any industry such as the salesforce, consultancy, and social channels among others. Apart from bringing all your communications to a single platform, most companies will also provide business intelligence (BI) and analytics. An all-inclusive tool will also provide BI reporting for your company.

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How real-time customer engagement benefits brands.

If you ask many marketers about what’s the most effective way to build a brand, they will tell you that you need to make sure you have high customer engagement. As technology allows people to connect with each other more in real time, businesses have also become more adamant about being a part of people’s lives. One way to ensure that they can be the first choice for people is by building a trust-based relationship with customers, and there are many online tools that allow that to happen. A recent study has reported that 44% of consumers report that they deem real-time support as the most important feature of a business website. Regardless of the industry, target audience, and business models, the finding of this study holds true.

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How the Omnichannel Business Model works

Imagine walking into a clothing store and finding a shirt that you like. You’re excited to try it on, but you’ve found that there are only extra large ones. You talk to the staff and they say they will send it over from the nearby store and deliver it to you in a few minutes. This is roughly how omnichannel business works, only it’s on a much larger scale and the process is much smoother than this too. It’s an effective way to improve your customer experience, as they are able to be served according to their specific needs and preferences

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Signs that your Business needs Business Intelligence Tools

Business Intelligence tools can be helpful to all organisations and businesses. Here are some hints that your business might need to start implementing them.

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How Customer Engagement Can Increase Sales to Existing Customers

By bringing awareness of your organisation's solutions, customers are kept more engaged and informed through discussions, emails, and other interactions between other customers. Other solutions include various services, product add-ons, updates, and other offers. When customers engage in your online community, they're more likely to look to your other offered options, such as product add-ons.

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The Best Practices for Omnichannel Customer Experience Management

There has been a drastic change in the way different companies have been handling their customer experience in the recent years. More than one decade ago, customers only had two ways of contacting a company. The only options were the use of fax machines and the phone. Currently, there is a broad array of channels available for use ; social media, SMS, chat, live chat, and phone, among others. The list for these channels seem to be endless.

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The Difference between BI and Data Analytics

Businesses nowadays have to deal with an immense amount of information which requires a sophisticated system to sort out and utilise the findings. The Business Intelligence (BI) system is one of the most common tools used to do this, but most people assume that it’s synonymous with simple data analyses or analytics. In this article, we’ll point on the differences so that you understand how to make the most out of your BI service if you choose to use one.

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Understanding the Concept of Business Intelligence

The primary objective of any business venture is to make profits. Profit maximisation is the ultimate goal for any serious business person. Entrepreneurs can achieve this objective by making the right business decisions. Business managers make countless decisions that affect the working environment in different ways. However, the ultimate aim is to make decisions that are effective enough to carve the profitability path within the corporation.

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Business Intelligence: The Key to Company Success

The term business intelligence refers to the ability to transform your business data into useful information, and the same information into knowledge to optimise the decision-making process. A set of tools and strategies focus on the creation and management of knowledge by analysing current data of a business or organisation.

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Top Benefits of Using Omnichannel Customer Management Systems

Some companies don’t understand the meaning of the phrase: ‘live assistance to clients across a variety of media.’ The most common channels that customers use to communicate with sellers include email, telephone, chat, social media, and messaging apps.

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What is Customer Experience Management and Why It Matters?

With the aim of fostering loyal bonds with the seller and optimizing customer interactions, most companies are adopting the process of maintaining a database that has all the information about the interaction of customers with the company including the buying details and the feedback that these customers leave behind. This concept entails keeping the track on, overseeing, and also organizing all the interactions in the lifecycle of the customer. The whole process is better known to as Customer Experience Management (CXM or CEM).

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9 Tips to Choose the Right Business Intelligence Software for Your Business.

There is no doubt that Business Intelligence (BI) tools have a significant effect in the manner in which businesses analyse their data and make decisions. There is certainly a lot of value when consolidating all this data coming from numerous departments within an organization, and that allows you to gain a global picture of what is going on within your organisation rather than looking at it from a siloed perspective.

Author: Admin