Check out all our most interesting business intelligence and tech related articles in one convenient place for you to browse through.

How Chatbot is helping Asian brands

The revolutionary chatbot technology is sweeping across the world, and for a good reason too –it is currently changing the way companies and businesses reach out to their customers across the world by providing real-time customer care services. The unique feature about a chatbot is that it can cater to as many users as possible at the same time and still provide answers to questions as diverse as the number of users at that moment.

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Building a Conversational Chatbot Workflow for Your Business

Chatbots are no longer new. You’d, most likely, have used one before. Chatbots are artificial intelligence-powered (AI) software designed to interact with human users and improve the way services are delivered. The main goal of using chatbots is to improve service delivery by scaling up the rate and volume of service delivery. Currently, chatbot technology is AI-driven, and by default, the aim is to make chatbots as human-like as possible when it comes to interaction with humans.This is why if you have decided to design and publish a chatbot, there are certain things that you have to consider to create a bot that meets not just the basic requirements, but that can help to meet your goals of improving engagement and user satisfaction.

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The Evolution of Chatbot Technology

In recent times, we have seen an explosion in the number of platforms, companies and subsequently, users of the ground-breaking technology called chatbots. Seen as the future of business-customer interaction, it is not surprising that many strides are being made in the improvement of their design and functionality. A chatbot is simply a software application designed to interact and converse with people using text or audio in exchanging data. The development of chatbots has made life easier in many ways –from customer support to simplifying our everyday tasks like booking a taxi, ordering food, etc., they have become an important aspect of our world today. Here we take a trip down memory lane to learn just how this technology has evolved over the years.

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Requirements for Choosing the Perfect Chatbot Solution

Chatbots are gradually taking over the way brands interact with their customers. In recent years, a lot of improvement has happened to bring the chatbot technology from the basic level it was half a century ago to the advanced level it is now. The design and publishing of chatbots across various platforms are helping brands the world over to automate repetitive tasks, gather enormous user data, and attend to far more customer requests than human agents can within a certain timeframe.

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How to Train Your Bot

As the focus shifts more to customer satisfaction, it becomes necessary to have agents that can meet up with providing support for customers around the clock. The automation of certain tasks, using chatbots, has become a popular thing with businesses seeking to scale and work smarter. Chatbots have taken the load off the shoulders of customer care agents; customers can now get support at any time of the day without a human agent overseeing the process. But for these bots to perform as good as expected, they must be designed to interact with customers in a way that satisfies users and leave them with a great experience. Designing a chatbot entails a lot. While there are platforms with ready templates that can be used, there is the need to design and train a bot to perform well (by any standards). There is the need to tailor a chatbot to represent your brand as it ought to and with a unique charisma that you want your brand to be identified with. Hence, the need to train a bot. Training your chatbot would mean that your preload streams and sets of data into your chatbot making it capable of learning how you want it to function and respond to certain queries or commands asked by the end-users. With Machine Learning capabilities and Natural Language Processing (NLP), your chatbot can execute the training you’ve given it with the large set of data.

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13 User Interface Considerations for A Good Chatbot

Chatbots are no longer news; they have been around for a while now and lots of businesses are leveraging their impact to make more money. Designing a chatbot even without knowing how to write code is now possible with a lot of platforms offering templates and custom design. Whatever the decision is, designing a good chatbot entails some planning and strategy. This strategy can take the following into consideration: the intended purpose, the features, actions it can execute, possible problems and solutions, and the target audience. However, the main design of the user interface (UI) is a priority because it determines how well users respond to your bot. Putting the needs of users first can have a tremendous impact on the outcome; after all, chatbots are built mostly to cater to the needs of users.

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How to Measure the Effectiveness of Chatbots

The use of chatbots in driving customer satisfaction and reducing workload across various industries and niches is paying a lot of dividends. Businesses can now develop chatbot-inclusive marketing strategies that allow them to reach more people and attend to issues faster. Like every other aspect of a business, chatbot usage has to be evaluated from time to time to ensure that they are still effective in playing their part in the whole business strategy. Improving chatbot effectiveness is not just in checking to fix bugs but also in collecting and reviewing data from users to see how functional they find them; remember the goal is to drive customer satisfaction. All these are part of indexes called key performances index (KPI). Albeit, some chatbots make the tracking process simpler than others. One of such trustworthy bots is the ViSight Chatbot, the Malaysian customer engagement and experience solution provider.

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8 Common Chatbot Problems and How to Fix Them

Almost every industry is witnessing the impact of Artificial Intelligence and many businesses are driving massive growth and gains using marketing strategies based on the use of chatbots. Indeed, the benefits of using chatbots are numerous and this is why it is never a good idea for them to go off use due to some technical problems. Chatbots are growing in their large numbers and some of the solution providers don’t even care about the quality anymore; they only seek to provide the ‘quick’ solution purpose. Here, we discuss 5 common problems encountered in implementing chatbots and the ways to fix them.

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How Chatbot Can Help in Health Organisations

The healthcare industry is at a crucial juncture since patients, the key stakeholders in this industry, are increasingly demanding a better service. Given the shortage of trained manpower, delivering a better outcome is proving hard, and manual processes in this sector compound the challenges. Healthcare industry leaders are turning to a wide range of technology solutions. A typical recent move of subscription to technological solutions is the adoption of medical chatbots. If you are a leader (or an aspiring wave changer) in the world of healthcare, you are likely wondering about the benefits of building medical chatbots for your healthcare business.

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Why Chatbot is Better Than an App

Chatbots are currently only gaining momentum on the innovative software market, but they have already managed to prove their effectiveness in various tasks like customer support, event scheduling, shopping, and even in enterprise app management. Apps have their specs that are difficult to argue with, truly. But chatbots will certainly replace a number of these apps. In fact, a recent survey shows that many people are wary of downloading new apps, more so, frequent updates. They, rather, prefer a smooth website interface that would allow them to perform whatever it is they need than download apps that might have bug issues.

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Why You Should Get a Chatbot That You can Customise

Chatbot integration with a website or mobile app is a win-win strategy for both your business and your clients. Why? Firstly, thanks to various use cases, chatbots can increase revenue for as high as 25%, lead generation to 9.5%, and improve engagement with clients in 35%. Secondly, your customers receive a better UX (user experience) of finding and ordering goods or services, paying for them seamlessly, and more. Are you ready to integrate a Chatbot to your business strategy? Great! But then, you are faced with a dilemma (not necessarily the bad options this time). Should you build a custom-made chatbot or use a chatbot building platform”?

Author: Admin

Different Types of Chatbots

Chatbots have found applications in various businesses and different industries. The amazing thing about them is that they can be as flexible as much as a business wants them to be. That is, business owners can now customize chatbots to deliver specific services that they want their chatbots to deliver. Chatbots deliver services that include support, navigations, answer questions, and can be incorporated into an existing work-frame as a great marketing tool. Chatbot software solution providers have learned to follow this tide and can build custom chatbots for an organization based on their requests. ViSight has been known to be an amazing developer of multifunctioning chatbots. Are you thinking of making a custom chatbot for your business? Sure, you can get one. However, for any chatbot vendor you choose to follow, you’d most likely be asked what type of chatbot you want. This question is primary and similar to knowing what purpose you want your chatbot to serve. So, here is an introduction to the types of chatbots that there are, based on their applications.

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The Importance of Customer ID for Omnichannel Marketing

Without going back and forth on what Omnichannel is, we will be considering an important tool in the conceptual functionality of an Omnichannel business/market strategy. (If you are not sure about what Omnichannel and Omnichannel marketing involves, you can take a moment to check out our previous articles on the subject.) The prestige of running an Omnichannel campaign for your business is to be able to track your activities or approach per customer; hence, the importance of having customer ID for Omnichannel marketing. To make this possible, the digital marketing team needs to work with the IT department of an enterprise.

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When Does Your Business Needs Business Analytics?

Every profit-making business seeks to reduce cost while seeking to increase profitability and improve risk management. This is what analytics helps to do. Over time, companies have come to embrace the use of business analytics to streamline operations and improve processes. Things are changing and becoming more competitive in every sector of business and the benefits of business intelligence and the proper use of data analytics is key to outperform competitions. But implementing analytics data that informs intelligent and effective business decisions is not as easy as it is often made to look. It is one thing to have the data; it is another thing to make sure the data is accurate and consistent.

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Things to Know Before Choosing a Business Intelligence Tool

Choosing your Business Intelligence (BI) tool can be a lengthy process. There are myriad of vendors to choose from, all of which seem to offer similar features and make similar promises. The issue now is, from the array of options, how do you choose the right one for your organisation? Here, we’ve laid out certain things to consider and watch out for when deciding to select a business intelligence tool, so you can make the right choice for your organisation.

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Security Features for Business Analytics and Business Intelligence Solutions

As much as we admit that Analytics applications are extremely powerful, (being that they can process vast amounts of information quickly, extract data with ad hoc queries, and present them in a format that can be easily understood,) we should also be wary of the fact that these same business intelligence software advantages can be potentially subjective to data security vulnerabilities, if the right safeguards are not in place. Every company looking to invest in new Business Intelligence analytics tools, particularly those based in the Cloud, gives security a high priority. And rightly so – after all, this is one area of a business that is very critical because it deals with sensitive data, containing things like confidential info, employee data, pricing and customer records. However, many Business Intelligence vendors collect a lot of data from various repositories (ERP, CRM), but have left security and threat analytics to the leading vendors in that space.

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How to Develop a Seamless Omnichannel Business

The modern-day shopper hopes to have the choice to see your items on the web, download exclusive offers to their phones, while they browse in-store, and afterwards have the option to effectively share their purchase on their social media page, if they feel like. Today, marketers are confronting the challenge of converting the always-connected consumer. In a recent report from MIT, 80% of store customers check costs on the web, with 33% getting the information on their cell phones while inside the real store. Numerous businesses recognize the need for an omnichannel strategy, yet, avoid building up a plan to keep up a reliable brand picture across channels. Here are carefully thought-of practical steps to help you develop a seamless omnichannel business.

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10 Businesses that Use omnichannel Solution

The question that many businesses need answer to will be, whether omnichannel solutions are worth investing in. People need assurance by researching for the notable companies who utilize Omnichannel solutions for their organizations. We've compiled a rundown of 10 businesses that are filling in as perfect examples of omnichannel solution users.

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7 Amazing Ways chatbot Is Helping Financial Institutions

The finance industry has seen numerous challenges and the resulting advancements. As needs drove research, technologies have come up to make things easier. Here, we examine how one amazing technology, AI-drive chatbot, is helping financial institutions in their daily workflow.

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7 Ways to Make People Like Your Chatbot

As chatbots gain more popularity, we see an increased use across social media platforms. Facebook reported that there are over 300,000 bots on its Messenger app. Telegram has a large number of bots. Twitter also has a lot of them. The result? Getting your bot out there and finding the right users is going to take some effort and streamlining. But you can begin from fixing some basic things like making your bots likeable by the majority. Below, we outline some steps you can take to achieve this:

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